At Skills Overflow, we strive to provide you with the best online learning experience. We understand that circumstances may arise that require you to seek a refund for your purchase. Please review our refund policy below:
1. Refund Eligibility
1.1 Course Refunds: Refunds may be requested within 3 days from the date of purchase for any course on our platform.
1.2 Membership Refunds: For membership plans, refunds may be requested within 3 days from the date of purchase. Refunds will be prorated based on the amount of time that has passed since the purchase date.
1.3 Product Refunds: Refunds for any physical products (if applicable) purchased through our platform will be subject to the return policy of the respective vendor or manufacturer.
2. How to Request a Refund
2.1 To request a refund, please contact our customer support team at support@skillsoverflow.com or +91-9911569425.
2.2 Please include the following information in your refund request:
- Your full name
- Order number
- Course or membership name (if applicable)
- Reason for requesting a refund
3. Refund Processing
3.1 Once your refund request is received, our team will review it and respond within 7 business days.
3.2 Approved refunds will be processed using the original method of payment. Please allow up to 7 days for the refund to reflect in your account.
3.3 Refunds for payments made via credit card may take longer to process due to bank processing times.
4. Exceptions
4.1 Refunds may not be available for courses or memberships purchased during promotional periods or sales events. Such purchases are considered final unless otherwise stated.
4.2 No refunds will be issued for courses or memberships that have been completed or accessed beyond a certain point, as determined by Skills Overflow.
5. Contact Us
If you have any questions about our refund policy, please contact us at support@skillsoverflow.com or +91-9911569425.
